At our website, we prioritize creating a safe, fair, and enjoyable environment for all our players. To achieve this, we sometimes need to verify a player's account.
Our Customer Support team is happy to assist you to ensure that the verification is completed as soon as possible. We work hard to make sure the account verification process is quick and smooth.
If you have received a notification, advising that you need to verify your account, this could be for a couple of reasons.
1. The original ID used to verify you is outdated/expired.
We are required to make sure all verification documents are up to date, and the most recent documents the player may have.
2. You have not verified your account, since joining.
If you are a newly registered player, you will be required to submit a Valid Photo ID to verify that you are over the age of 18+, to legally use our site. We do verify most of the player's age electronically, but if this fails, we may need documents.
3. There is an outstanding/incomplete verification.
If you have been asked to verify your account previously and this was not completed, we will notify you of this, to try and finalise the process.
4. Documentation has been requested as part of an account review.
At our company, we perform regular account reviews, to ensure our players are having the best experience on our site. There may be times that documents are required after a review has been conducted.
If you have been requested to send in verification documents, do not worry! This is a fairly straightforward process. You can send all required documents to our 24/7 Customer Support team.
You can contact our Customer Support team 24/7 via Live Chat and email at support@rosybingo.com